Identify the type of screen you have by going through these pictures. If you have Samsung screen, you may face the following issues:

• Sound isn’t playing through one of the ears of my headphones

• • • Step 1: Unplug headphones from the Somadome and plug them into another device and play audio from that device. 
      • If you still hear the sound playing through just one ear, your headphones need to be replaced. If your Somadome is still under warranty, please contact us. If your Somadome is no longer under warranty, we recommend you order Sennheiser HD280 Pro headphones. A few suggested retailers are B&H Photo , Sweetwater Music , and Amazon.  
      • If you now hear the audio playing through both ears, then move on to step two. 
    • Step 2: Gently remove your tablet from the Somadome by removing the black faceplate frame around the screen, unplugging the power and audio cables from the tablet, and pulling the tablet out of the Somadome. Then plug the headphones into the tablet directly and run a session. 
      • If you still hear the sound playing through just one ear, your tablet needs to be replaced. Please contact us.
      • If you now hear the audio playing through both ears of your headphones, the cable that bridges the audio connection from your tablet to your headphones needs to be replaced. Please contact us.

• No sound is playing at all through my headphones.

• • Step 1: Unplug headphones from the Somadome and plug them into another device and play audio from that device. 
    • If you still hear no sound, your headphones need to be replaced. If your Somadome is still under warranty, please contact us. If your Somadome is no longer under warranty, we recommend you order Sennheiser HD280 Pro headphones. A few suggested retailers are B&H Photo , Sweetwater Music , and Amazon.  
    • If you now hear the audio playing through both ears, then move on to step two. 
  • Step 2: Gently remove your tablet from the Somadome by removing the black faceplate frame around the screen, unplugging the power and audio cables from the tablet, and pulling the tablet out of the Somadome. Then plug the headphones into the tablet directly and run a session. 
    • If you still hear no sound, you might have an issue with your audio files or your tablet may need to be replaced. Please contact us.
    • If you now hear the audio playing through both ears of your headphones, the cable that bridges the audio connection from your tablet to your headphones needs to be replaced. Please contact us

If your screen type is Mikroe, please click here.