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Getting Started
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FAQs
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- Are you ISPM-15 Certified?
- Can we select the delivery date and time once it has been shipped?
- Do you ship internationally?
- How are duties / taxes determined?
- How fast can I get one?
- How much is shipping?
- Is it classified as a medical device?
- Shipping & Delivery
- What are the shipping Crate Dimensions?
- What if my shipment takes longer than expected?
- What if something happens during shipping?
- What is your commodity code for international shipping?
- What is your HSN code for shipping abroad?
- Where is the dome shipped from? What should I expect once the dome is shipped and delivered?
- Can I buy a used dome?
- Can I pilot / rent a Somadome to trial it for my concept to determine if we want to move forward? Do you have used domes available for trials?
- Can we have multiple domes shipped directly to us?
- Do you also offer used domes for sale? If so, what are the terms?
- Do you do volume discounts?
- Do you have any options available for startups?/ Do you have any affordable options available?
- Do you offer any discounts?
- Do you offer full and partial financing?
- How does Pods 4 Peace work and how can I donate my dome for a write-off?
- How much does the Somadome cost?
- What happens after my purchase?
- What happens if I don’t want my dome after a period of time?
- What is your return policy?
- Where are you manufactured?
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- (Who) When + How often should I dome?
- Do you have to charge the crystals embedded in the seat, under the moon or in water? Where can I find more information on your special tiles and crystals?
- How do I know it works?
- How does the Somadome work?
- How many people does it sit?
- I am claustrophobic. Will the dome work with the lid open?
- Is Somadome FDA approved?
- Is the dome safe for use during pregnancy and are there any other health medical contraindications?
- Is there any airflow inside the dome?
- Is this considered a Biohacking or Wellness device? What is the difference?
- What does Somadome mean?
- What healing modalities does Somadome use?
- What if I fall asleep inside the dome?
- What is it doing?
- What is the Somadome?
- What will it do for me?
- Who Founded Somadome and what is the idea behind it?
- Why dome?
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- Can I contribute my content / how do you select your content?
- Can the dome lights be controlled while meditating?
- How many tracks or programs are in the basic configuration?
- If I buy my dome before your app comes out, how will I get new content? What will you charge me?
- Is the audio for the guided meditation tracks available in another language?
- Is the content in the Somadome only 20 minutes? Why?
- What is your content library / how is it growing?
- Which track should I choose?
- Will I get bored with just 20 sessions available if I am using this regularly?
- Will the SomaHome have longer content?
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- Are there any customization options available for my dome?
- Are there specific network connection requirements?
- Can I replace the audio with my own audio?
- Can I use my earpods? Do the headphones connect via a regular audio cable or Bluetooth?
- Can you program codes for use, so someone couldn’t operate it without one? Is there a lock screen? Do any of your other tablets do this?
- Does Somadome connect to wifi?
- How can we change the light on our Somadome? Is there a setting?
- Why are you guys still using headphones with an audio cable? Don't you know that's outdated? Where's the bluetooth? Can I use my own BT headphones?
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- Can I download the mobile app to the onboard touchscreen?
- Can I update the app operating locally on my onboard touchscreen?
- Do you have a VR / 3D tour of the Somadome experience?
- How much is the premium app going to cost?
- How will the app work with the Somadome?
- If I have a dome before you launch your app, can it still talk to the app?
- Is any of my data collected or transmitted?
- What is the IP status for Somadome?
- What is your technology roadmap and how will the product evolve?
- When is your app launching?
- Who writes your code?
- Will the design of the dome change?
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- Can I change the power requirements? Do you have a plug for my market?
- Does Somadome have an energy efficiency rating?
- Does Somadome have UL or other international certifications/approvals for its electronics?
- Does the dome have any special power requirements?
- Does the Somadome generate any heat? Are there any specific HVAC requirements?
- Is there a CE certified power supply?
- What happens if there is a power outage? Can the electronics be damaged?
- What is the power/energy draw of the Somadome?
- How are sessions operated/how does a guest choose their session?
- How is the dome operated for partners not selling sessions?
- How is the dome operated for scheduling, use, and payment? for market partners selling sessions?
- What about after the session? What do we do?
- What about operations overall? Will it need someone to staff it?
- What happens if something breaks?
- What kind of ongoing support/maintenance does it need?
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- Are there any ongoing costs with owning a dome?
- Do you provide virtual support?
- How do I get updates when you add new content or update the App?
- How much and how hard is it to retrofit if needed?
- How will legacy domes be updated? Are you changing the electronics on domes as you've been growing?
- We are across the world from you, do you have field techs in our market?
- Where are your service centers?
- Will I be included in software updates and updates to the session library?
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- Are the lights covered by the warranty? What is the standard cost to replace them?
- Do I need an in house maintenance technician for the dome?
- Does the dome come with backup tablets or headphones?
- How do you service domes out of warranty or support us if something goes wrong?
- What happens if the dome gets scratched? Is it covered by warranty?
- What is the expected lifespan of the dome? And how long do these machines last?
- What is the oldest machine you have and do you have references for people that have these in their home?
- What is the warranty?
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- Are there any negative side effects associated with listening to binaural beat meditations in the Somadome?
- Can I get the same kind of benefits from binaural beats as I could from meditation?
- How frequently do you have to meditate, or use binaural beats to have an effect?
- What are binaural beats?
- What does scientific research show about the effects of listening to binaural beat meditations on human health and well-being?
- Where can I learn about brain function changes over time?
- Why use binaural beats?
- Will it make me tired?
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- How do I know if there is no EMF during a session?
- How do we know magnet therapy works?
- Is magnet therapy safe? Will it affect anyone with a pacemaker?
- Is there any radiation coming from the Somadome magnets or its technology?
- What are some examples of energy medicine?
- What does magnet therapy do?
- What is a low static magnet?
- What is energy medicine?
- Why is magnet therapy being used in the Somadome?
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Tech Support
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What if my shipment takes longer than expected?
PostedAugust 10, 2023
UpdatedAugust 10, 2023
ByInfo Admin
There are many factors in shipping; timing, volume, weather, connections, etc.. On rare occasions there can be circumstances out of our control and shipments can be delayed. We will work with you to make sure your shipment arrives safely in a timely manner.
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